Terms & Conditions

Sydney Air and Solar takes pride in being appropriately licenced and insured to make sure you are protected by Australian law and all work is completed to Australian Standards. Scroll below for full Terms and Conditions and detailed information on our Privacy and Refund Policy including any Offers. If you have any queries regarding the below we invite you to call us directly on 1300 725 426, it would be our pleasure to assist.

PRIVACY POLICY 

Sydney Air and Solar respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Sydney Air & Solar’s Privacy Policy abides by and is in accordance with the Privacy Act 1988.

You can use most of our site without giving us any information about yourself but sometimes we do need information to provide services that you request.

Any and all personal information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held with the utmost care, and will not be used in ways that you have not consented to.

Sydney Air and Solar wants to make your online experience satisfying and safe at the same time.

This privacy policy outlines what information we gather about users and how we use it.

Sydney Air and Solar collects information in a number of ways from individual persons in different situations. 

When website users fill out an online form or send an e-mail, when individuals call the company, or when individuals purchase goods or services.

If you contact Sydney Air and Solar, we may keep a record of that correspondence.

When you place an online order on the Sydney Air and Solar website to purchase goods or services we may require you to provide us with contact information such as your name, address, telephone number, email address and financial information (such as credit card details).

Financial information that is collected via the website is used by us to bill you for products and services. Any credit card numbers that are collected are collected for the purpose of transaction approval and funds transfer. The financial information we collect from you is strictly confidential.

Under no circumstances will personal information be divulged to third parties and we have established systems and procedures to protect your privacy whenever we collect, use or store your personal information. Security measurements are in place to prevent unauthorised access to website sections where required.

We may analyse our website logs to improve the value of the web site. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

The collection of information is important for Sydney Air and Solar to develop and maintain a relationship with you, our customer, and to provide high quality products and services.

Our website may contain links to other web sites. Although we are careful to review these sites beforehand, Sydney Air and Solar is not responsible for the privacy practices or the content of those web sites.

At Sydney Air and Solar we strive to assist you in the best possible way we can. Should you have any questions or comments about our privacy policy or if you want your personal details removed from our database, please do not hesitate to contact us.

TERMS AND CONDITIONS FOR ALL SOLAR PV SALES AND INSTALLATIONS

All solar PV Sales and Installations are subject to Sydney Air and Solar’s PV Sale and Installation Agreement. A copy can be found here.

Solar offers listed on this website are subject to:

  • all terms and conditions as stated above; and
  • any advertised terms on the offer itself
  • if the purchase of a product is required to receive the advertised offer, full payment must be made before the offer can be received. For example: buy one get one free
  • offer is available to new purchases only and not in conjunction with any other offers
  • offer is not transferable or redeemable for cash or credit
  • pictures on offers are for illustrative purposes only and may be subject to change to equivalent or similar specifications due to discontinued or superseded products. In the unlikely event of this occurring, customers can choose to cancel the offer and receive a full refund on any monies paid
  • offers may be varied, updated or terminated at any time by removing it from the applicable page from our website wwwsydneyairsolar.com.au or any other advertised platform. Customers whom have already accepted the offer prior to the date of any variations, updates or terminations will not be affected
  • offers are based on installations in the Sydney Metro Area
  • offers assume that the customer will assign STCs to us for which the customer will receive the point of sale discount stated
  • prices generated on offers use specific STC zones based on localised IP addresses or default to Zone 3 as defined by the Clean Energy Regulator
  • offers are based on single story properties only
  • offers assume that the customer has an existing single phase power supply to the property
  • offers over 6.6kw carry the possibility that the utility provider may require your solar system export to be limited, which means you will have a maximum amount of power that you will be permitted to export back to the power grid. If this is the case you the customer have the following options:
    •  cancel your purchase and receive a full refund
    • downsize your system to the export limited size

Definitions:

  • Assumptions and Disclaimers any information relating to assumptions, savings and other statements about us that we have noted in the offer and the terms and conditions
  • STCs mean small scale technology certificates as defined by renewable energy (electricity) Act 2000(Cth), as amended or replaced periodically. STC Incentives/Discounts means any incentive, discount, benefit- financial or otherwise, payment, subsidy, rebate, refund or otherwise relating to the purchase of goods equivalent or similar to our products
  • Sydney Metro Area means SYDNEY 2000
  • Offer means any offer, promotion, special, gift, discount, incentive that we decide to offer our customers on various advertising platforms
  • Terms and Conditions means all the information contained within this document
  • These offer terms are governed by the laws of the State of New South Wales and the federation of Australia. Both Sydney Air and Solar and you the customer submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, Australia.
  • If any clause or part of a clause of these offer terms is illegal, unenforceable or invalid, that clause or part is to be treated as removed from the Agreement, but the rest of these offer terms is not affected
  • Pay-Back Period refers to the time it will take for customers to recover the total outlay of the solar system purchased
  • Grid Provider or Utility refers to the organisation responsible for supplying ans distributing power to your area
  •  Feed in Tarrif – means the dollar value credited to you by your energy retailer for unused power generated from your system

TERMS AND CONDITIONS FOR ALL AIR CONDITIONING SALES

All air conditioning sales and installations are bound by individual contract terms sent to customer.

Website offers and product supply only sales are bound by the following terms and conditions:

1)  Customer Acknowledgement

The Customer acknowledges agreement with these Terms and Conditions by the placement of an order to purchase products from Sydney Air and Solar.

Sydney Air and Solar is the trading name of Alinx Pty. Ltd. This contract of sale is between the entity named on the invoice (the “Customer”) and Sydney Air and Solar.

All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Sydney Air and Solar has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.

2)  Warranty Information

All products sold by Sydney Air and Solar are covered by the manufacturers’ warranty that accompanies the product unless otherwise stated. Sydney Air and Solar makes no additional or independent warranty. Sydney Air and Solar does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the Customer whatever end-user warranty the manufacturers provide with their respective products.

3)  Delivery of Goods

We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and Sydney Air and Solar shall not be liable for delays.

If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Sydney Air and Solar, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Sydney Air and Solar as a result thereof and Sydney Air and Solar, at its discretion may charge a restocking fee of up to 25% of the purchase price.

The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to Sydney Air and Solar of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.

4)  Title of Goods

The goods shall remain the sole and absolute property of Sydney Air and Solar as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price. The Customer shall be liable to Sydney Air and Solar in respect of any loss or damage to the goods during such bailment.

5)  Payment

The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Sydney Air and Solar in delivering any part of the goods) on or before the payment date.

In addition to any other rights or remedies of Sydney Air and Solar in the event of the Customer’s default hereunder, Sydney Air and Solar shall be entitled:

a)  To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonour fees, interest at the current bank overdraft rate plus two percent per annum from the due date for payment until payment in full;

b)  To immediately and without notice retake possession of the goods (and for such purpose the Customer irrevocably licenses Sydney Air and Solar, its employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to the Customer and thereafter recover from the Customer any amount by which the resale price is less than the price agreed to be paid by the Customer, together with all costs and expenses suffered or incurred by Sydney Air and Solar as a result of the Customer’s default;

c)  At the sole discretion of Sydney Air and Solar charge a restocking fee of up to 25% of the purchase price.

6)  Errors and Omissions

At Sydney Air and Solar, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Sydney Air and Solar makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, Sydney Air and Solar shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Sydney Air and Solar shall immediately issue a refund.

7)  Limitation of Liability

Sydney Air and Solar, shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Subject to any applicable Commonwealth or State Legislation, Sydney Air and Solar’s liability for any such breach shall be limited, at its sole discretion, to any of the following:
a)  Replacement of the goods or any part thereof;
b)  Supply of equivalent goods or any part thereof;
c)  Repair of the goods or any part thereof;
d)  Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
e)  The payment of the cost of having the goods or any part thereof repaired; or
f)  Refund of the goods upon return.

8) Refund policy

You or the recipient of an order may return a product that has been purchased from the Sydney Air and Solar website within 7 days on the condition that the box in which the product was packed remains unopened and sealed.

A cancellation fee of 10% applies and shipping costs will be at the customer’s expense. We cannot refund the initial shipping fee.

We invite our customers to choose wisely before purchasing and to speak to a consultant prior to purchase as to avoid returning goods. Sydney Air and Solar does not accept returns of products which are not wanted because you have changed your mind.

We do not refund faulty goods as this is covered by the manufacturer’s warranty. It is the recipient’s responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer in relation to any such repair. Sydney Air and Solar is not responsible for compliance by a manufacturer with any manufacturer’s guarantee or warranty.

Please keep an appropriate proof of return when you return products. This should be a receipt from the Australian Post Office or any delivery service. Otherwise, if the returned products goes missing in transit to us, we will deem you not to have returned the products. It is your responsibility to ensure the products are adequately packaged to ensure that they are not damaged during return transit.

9) All Sales Made in New South Wales

All sales shall be deemed made in the state of New South Wales of Australia regardless of the location of the Customer. The Customer agrees that any dispute with Sydney Air and Solar shall be brought by the Customer exclusively in the state or federal courts situated in the State of New South Wales.

9)  General

Sydney Air and Solar warrants that it has good title to all products it sells.

In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.

10) Air conditioning offers listed on this website are subject to:

  • all terms and conditions as stated above; and
  • any advertised terms on the offer itself
  • if the purchase of a product is required to receive the advertised offer, full payment must be made before the offer can be received. For example: buy one get one free
  • offer is available to new purchases only and not in conjunction with any other offers
  • offer is not transferable or redeemable for cash or credit
  • pictures on offers are for illustrative purposes only and may be subject to change to equivalent or similar specifications due to discontinued or superseded products. In the unlikely event of this occurring, customers can choose to cancel the offer and receive a full refund on any monies paid
  • offers may be varied, updated or terminated at any time by removing it from the applicable page from our website wwwsydneyairsolar.com.au or any other advertised platform. Customers whom have already accepted the offer prior to the date of any variations, updates or terminations will not be affected
  • offers are based on installations in the Sydney Metro Area 
  • offers are based on single story properties only
  • offers assume that the customer has an existing single phase power supply to the property

Definitions:

  • Assumptions and Disclaimers any information relating to assumptions, savings and other statements about us that we have noted in the offer and the terms and conditions
  • Sydney Metro Area means SYDNEY 2000
  • Offer means any offer, promotion, special, gift, discount, incentive that we decide to offer our customers on various advertising platforms
  • Terms and Conditions means all the information contained within this document
  • These offer terms are governed by the laws of the State of New South Wales and the federation of Australia. Both Sydney Air and Solar and you the customer submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, Australia.
  • If any clause or part of a clause of these offer terms is illegal, unenforceable or invalid, that clause or part is to be treated as removed from the Agreement, but the rest of these offer terms is not affected

Our Services

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Commercial Property Maintenance

ABOUT USWe have had over 20 years experience
in the Air Conditioning industry

OUR PROMISE TO YOU

Our team will always send an employee of ours to your home or business. 

That way you can rest assured that only trusted members of our team will be working for you. We support and train to our exceptional standards to ensure you get high quality consistent service.Customer service is vital to the growth of our company. We always value your feedback to keep improving the way we do business.

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